Ask Us
Anything

We’re here to help you unwind, reset, and reconnect.

CONTACT US

Have questions about treatments, packages, or group bookings?
Send us a email/message and we’ll get back to you as soon as possible.

Drop us a line

info@sensoryspa.co.nz

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Where

280 Queen Street,
Auckland CBD, Auckland 1010, New Zealand
Easy access entrance: 33 Lorne Street (easier access & parking) Auckland, New Zealand.

directions
Give us a call

09 222 3399

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OUR OPENING HOURS

Monday: 10 AM–8 PM

Tuesday: 10 AM–8 PM

Wednesday: 10 AM–8 PM

Thursday: 10 AM–8 PM

Friday: 10 AM–8 PM

Saturday: 10 AM–8 PM

Sunday: 10 AM–8 PM

Frequently asked questions

We recommend our Sensory Signature Ritual or Glow & Radiance Journey. These curated packages offer a balanced mix of relaxation and results, ideal for first-time spa visitors looking to unwind and explore our signature offerings.

Yes. To ensure availability and provide the best experience, we recommend booking at least 1–2 days in advance. Same-day appointments may be possible depending on availability.

We use only premium, skin-safe products including:
Plant-based massage oils and soothing botanical aftercare for waxing and body treatments
Davines (Italy) for head spa and scalp care
Katherine Daniels (UK) for facial and body skincare

We are located at:
280 Queen Street, Auckland CBD
Just a short walk from main transport hubs, shops, and offices.
Our Google Map: https://maps.app.goo.gl/2dhHxaW7Ek1AwtDH8

Comfortable clothing is best. We’ll provide robes, towels, and everything needed for your treatment. For waxing or massage rituals, you’ll be draped at all times for privacy and comfort.

Please arrive at least 10 minutes early to relax and settle in. If you’re late, we’ll do our best to accommodate, but your treatment time may need to be shortened to avoid delaying the next guest.

We kindly ask for at least 12 hours’ notice for cancellations or rescheduling. Cancellations made with less than 12 hours’ notice may incur a fee or lose booking deposits.

Yes! We offer both physical and digital gift vouchers — perfect for birthdays, holidays, or “just because.” You can purchase them in-spa or by contacting us directly.

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COntact us

Absolutely. Our Couple’s Escape Package is ideal for romantic spa days. We can also arrange custom group bookings — perfect for bridal showers, birthdays, or corporate wellness experiences.

Yes. We provide mobile treatments to Red Radisson and other hotels nearby. Services include massage and facials, and we bring all the essentials for a full in-room experience. Advanced booking is required.

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